Live Chat Functionality
In certain assessment situations, there may be a need to communicate directly with individual participants during an ongoing exam.
Live Chat Functionality is available upon request for an additional charge. Please reach out to UNIwise if you wish to learn more about the module.
While managers and invigilators can send direct messages to all participants with important information like time reminders, schedule changes or exam changes, it may be necessary in some exams to enable a one-to-one conversation with an individual participant within a flow.
UNIwise has partnered with Comm100 to provide a powerful tool allowing candidates to reach out for help, directly from within the flow. Once a candidate has started their assessment in either FLOWmulti or FLOWlock, and the chat functionality is enabled on the customer's WISEflow licence, a widget is visible in the bottom right-hand corner of the screen.
Behind the scenes in Comm100, agents are added to the platform and, once logged in, can make themselves available to receive any chat requests being sent from candidates on the flow. Although in this scenario an agent is most likely to be an invigilator, any member of support staff can be added to offer assistance.
Managers have the option to activate chat functionality for individual flows through the participation settings, allowing precise control over where two-way chat is available. Chat functionality is supported exclusively on FLOWlock and FLOWmulti flows, regardless of whether the lockdown browser is activated.