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Search for and Impersonate Users

Learn how to impersonate any user using the Support role to better understand what they are seeing in WISEflow

Users with the supporter role can search for other users and impersonate them within WISEflow. This feature can be particularly useful when providing support to system users as you are then able to see things from the perspective the user.

Search for Users

Access the Support tab and enter a search term into the search field on the Search user sub-tab.

You can search for a user using their name, email address or ID (or a portion of any of these details).

Search_User.png

When searching for specific users we suggest using email addresses as the search term as these will be unique making your search much more focussed.

Impersonate Users

Once you have a search result of users, you then have the ability to access the system as any of those users.

Simply click on the Log in as button (see screen grab below) for the relevant user to access the system as that user.

Log_in_as_User.png

Once you have accessed the system as another user, a warning message will be visible at the top of the screen for the duration of your time in the system whilst impersonating that user (see screen grab below).

Warning_Message.png

Any changes you make whilst impersonating a user will be reflected in that user's account. Therefore, caution is required when impersonating users in the system.