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Marking Tool - Troubleshooting

Check to see if the issue are experiencing is listed here with a solution

In this article:

Participants Submission Unavailable - Quarantined for Malware

Institutions can choose to have all files submitted to WISEflow by participants, scanned for malware. The malware scanning service scans all files uploaded to FLOWhandin, FLOWassign and FLOWlock flows to check for malicious content. The files are scanned once the work is submitted; files are not scanned at the point of uploading. If found to be harmful, the file is placed into quarantine and can no longer be downloaded from the system by any user.
 

As an assessor, the quarantined file will not be available to view within the marking tool and cannot be downloaded.

For FLOWassign or FLOWhandin submissions, if either the main PDF file or an appendix file has been quarantined, viewing the file in the marking tool will not be possible and a message is displayed when hovering your cursor over the file in the list of submissions:

 

Quarantined File

 

 

Where the file could be downloaded as part of a larger zip file, such as when downloading all files associated with a submission, the quarantined file is replaced with a text file stating that file has been quarantined.

Assessor_-_Replacement_Text_File.png

It is not possible for an assessor to remove an affected file from the flow. It is possible for a quarantined submission to be withdrawn and deleted but this will depend mainly on your institution's policy surrounding assessment.  If you find a file has been quarantined, we recommend you contact the manager of the flow.