At UNIwise, we work with our customers to tailor the onboarding process to fit their needs. As described in the WISEflow Onboarding article, we offer two main online training options. In collaboration, the customer and Onboarding Expert decide, which option is optimal for the specific onboarding. Irrespective of the option chosen, UNIwise will tailor all the training sessions to fit the customer’s requirements for the assessments chosen for the Onboarding Project.
- eLearning supplemented with four consultancy sessions
- Four standard training sessions
In this article, we aim to present the Standard Training Sessions. All sessions will be conducted online and a training plan will be established as part of the WISEflow Onboarding Project Kick-off.
On-site training can be acquired for an additional cost. This can be discussed with the responsible Onboarding Expert. Please see the last section of this article.
In this article:
WISEflow Onboarding Project Kick-off
A mandatory online meeting, where we explain the onboarding project in more detail, and discuss how to tailor the training sessions to the customer’s needs.
Workshop Goals and Objectives
- Mutual understanding of the timeframe for the onboarding project
- Inform UNIwise of the customer’s business processes
- Mutual understanding of how the customer’s processes can be implemented and configured in WISEflow and to identify any potential challenges
- Understand the project organisation and roles for both customer and UNIwise
- Define the project’s success criteria and desired business outcomes
- Map out the road ahead
Content of the Workshop
- Review the timetable for the WISEflow Onboarding Project
- Review the project organisation and roles
- Review the success criteria and desired business results
- Review the assessment processes for pilot assignments to:
- understand the needs and processes from a student perspective
- understand the needs and processes from an academic perspective
- understand the needs and processes from administrative/module/exam office perspective
Participants: The project group and representative(s) of the exam office
Duration: 45-60 minutes
Training session for WISEflow Licence administrators & Supporters
Workshop Goals
- Prepare licence administrators to create users in WISEflow and be responsible for maintaining their licence, including the option to customise their own support page and write custom messages for users
- Provide licence administrators with an understanding of licence statistics and their benefits
- Educate licence administrators on the support that is provided and help them set-up a good first-level support system for their users
Content of the Workshop
- A hands-on demonstration of the licence administrator functions in WISEflow
- Share experiences and knowledge on how the functions are used and to discuss best practice procedures
Participants: WISEflow licence administrators and supporters
Duration: 1/2 - 1 hour
Training session for WISEflow Managers & Invigilators
Workshop Goals
- Provide the customer with the knowledge required to create flows in WISEflow (the frame for any assessment conducted in WISEflow
- Provide the customer with the knowledge required to monitor exams in WISEflow (the frame for any exam conducted in WISEflow
Content of the Workshop
- When UNIwise has gained a better understanding of the customer’s internal processes, the customer will be trained in the relevant WISEflow modules to allow the workshop participants to plan and conduct their chosen assessments in WISEflow
- Training in monitoring relevant exam types in WISEflow
- Hands-on training to allow the customer to gain ownership of the future work in WISEflow related to their role in the project
Participants: Will be determined during the project kick-off, but it will typically be colleagues from the exam office and others that will create flows in WISEflow and managers in charge of the invigilators.
Duration: 2-3 hours
Training session for Assessors and Reviewers in WISEflow
Workshop Goals
- Provide the customer with the knowledge required to assess, provide marks and feedback on submissions handed in by students in WISEflow
- Customer to gain ownership of the coming work in WISEflow related to their future role in the project
Content of the Workshop
- When UNIwise has gained a better understanding of the customer’s internal processes, the customer will be trained in the technique for assessing, providing marks and feedback on submissions in WISEflow to allow the workshop participants to plan and conduct their chosen assessments in WISEflow
- Hands-on training to allow the customer to gain ownership of the future work in WISEflow related to their future role in the project
Participants: Will be determined during the kick-off, but it will typically be academics
Duration: 2 hours
Training session for Authors in WISEflow
Workshop Goals
- Provide the customer with the knowledge required to create and design exam questions and assignments in WISEflow
- Hands-on training to allow the customer to gain ownership of the future work in WISEflow related to their future role in the project
Content of the Workshop
- When UNIwise has gained a better understanding of the customer’s internal processes, the customer will be trained in the relevant question types and assignments to allow the workshop participants to plan and conduct their chosen assessments in WISEflow
- Hands-on training to allow the customer to gain ownership of the future work in WISEflow related to their future role in the project
Participants: Will be determined during the kick-off, but it will typically be managing academics.
Duration: 2.5 / 3 hours incl. breaks
On-site Training
Examples of how on-site training could be scheduled
Please be aware that on-site training comes with an additional cost. Please ask the Onboard Expert for more knowledge.
Onsite training for major projects with many stakeholders and several exams:
| Day 1 on-site | Day 2 on-site | Day 3 on-site |
| Onboarding Kick-off | Training session for managers and supporters | Training session for assessors and reviewers |
| Training session for licence administrators | Training session for invigilators | Training session for authors |
Onsite training for minor projects with fewer stakeholders and a smaller number of exams:
| Day 1 on-site | Day 2 on-site |
| Onboarding Kick-off | Training session for authors |
| Training session for licence administrators | Training session for assessors and reviewers |
| Training session for managers and supporter | Training session for invigilators |